Printer Disconnect

923_SoftwareError

New member
Joined
Oct 20, 2020
Messages
3
Location
Iowa
Hello all!

I have two Upright Helix machines that stay in a Printer Disconnect error. The printer gets full power, feeds paper and has the Ready light on. We replaced the printer, printer cables and attempted to reset the Printer CRC Seed Setup, however, when we save the new code it responds with, "PRINTER DOES NOT SUPPORT CRC or NOT SET". Does anyone know how to solve this? We have been at a lose for a while now.

Thank you.
 

923_SoftwareError

New member
Joined
Oct 20, 2020
Messages
3
Location
Iowa
Thanks for the tip on getting the firmware info. Also, we got the problem fixed. It turned out that the "new" cables we initially tried replacing with were actually dead ones that were put in the wrong area of our shop... organization at it's finest!

Appreciate the help!
 
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